· Proven ability to lead and motivate high performing teams focused on optimising cost efficiency, productivity, organic growth and talent development.

· Exceptional communicator, with emphasis on building strong business relationships, forging beneficial partnerships and negotiating cost savings and avoidance on service contracts.

· Ability to lead, influence and make informed and challenging decisions for enterprise-scale transformation IT and BPO.

· Experienced in managing business critical projects, mitigating risks through governance and control objectives, commercials, improving customer satisfaction and maintaining Service Level standards.

· Demonstrates creative ability and challenges conventional ideas or processes to seek more valuable ways of working.