• Manage and maintain the Monitoring Systems
• Maintenance of technical documentation
• Fault handling and escalation (identifying and responding to faults on systems and networks)
• Resolution/escalation of any issues ranging from video delivery systems to business apps
• Provide Basic Network Troubleshooting to Customers.
• Provide 24/7 Support to Customers.
• Provide Port Forwarding support to customer and also give technical solution to clients related to networking.
• Conduct telephonic discussions with clients over their quires and concerns, Taking action to resolve problems.
• Responding to e-mails, Researching technical issues, Learning about product updates and new technologies