- Current employer is world\'s largest tourism company
- Independent - working in areas alone
- Strong team player; do additional tasks for management
- Directly responsible for customer service/sales staff
- Managing KPI\'s and results in a highly competitive industry
- Deliver training to new and existing employees
- Strong desire to learn
起止日期 : 2017/04 - 2019/03
职位名称 : Concept Manager
公司名称 : TUI Destination Services
工作描述:
- Responsible for concept implementation; ensuring branding, standards and specifications are met and introducing new brand elements as per concept requirements.
- Building and maintaining relationships with stakeholders from all areas of the business; holding regular meetings to discuss KPI\'s and improvements based on customer feedback.
- Using reports to maintain a clear communicational link between resort and head office. Inform and update; including complaint management, KPI performance and future concept ideas.
- Team-leader and management of different departments; supporting their programme and ensuring best practice development through TUI’s internal development channels.