Guest Service Manager, 02^nd January 2014 to 30^th November 2018,
Hotel Quality Inn Residency, Hyderabad.

· Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment

· Reading, writing and oral fluency in English, Telugu & Hindi languages.

· Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements

· Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards.

· Provides genuine hospitality and recognition in the work area and adheres to hotel credit policies and procedures

· Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)

· Ensures the work area is ready for service and assists in supplies requisitions according to established procedures